FAQs

As a registered customer of AKKU SYS, you can order by e-mail, per fax, per Telephone or conveniently via our shop order. If you are not yet a customer, please register briefly and send us a copy of your Business registration or your official Company stationery by fax or e-mail.

No, there is No minimum order quantities. We also send a button cell!

AKKU SYS charges freight costs at cost price. We dispatch your order as a letter or parcel via Deutsche Post, DHL or DPD. The shipping costs, including packaging, depend on size and weight.

Prices: akkusys.shop/shipping-and-payment-terms

One of our competitive advantages is the Logistics concept. Our core range is available from stock. Depending on the time of order, your ordered goods will be ready for despatch on the same day (the next working day at the latest) and will then be handed over to our renowned logistics partners:

• Dangerous goods and DPD parcels: Duration from readiness for dispatch = 1 to 2 days
  DPD shipment tracking

• DHL parcels: Duration from readiness for dispatch = 1 to 2 days DHL shipment tracking

• Pallet despatch via Hellmann: Duration from readiness for dispatch 1 to 2 days (depending on distance) Hellmann shipment tracking

You will receive the consignment number for your order on request.

Yesthis is possible. For this purpose, please be sure to enter a "Different delivery address" and possibly a "commission". You are also welcome to email your delivery note to AKKU SYS. We will then dispatch the goods together with your delivery note.

As a commercial customer you pay on Invoiceprovided that a corresponding credit rating is available.

The prices for Lead batteries are subject to strong fluctuations. These fluctuations are only natural, as the purchase price is dependent on the US dollar exchange rate and the global market price for lead.

Fixed prices for rechargeable batteries are therefore only possible if the retailer has included very large safety buffers in his calculations to absorb rising commodity prices. At the same time, falling commodity prices increase the retailer's profit margins with a constant price concept.

The fairest pricing concept is therefore a price structure that is regularly orientated to the fluctuations in the world market for the US dollar and for lead. A falling lead price and a strengthening euro must result in falling purchase prices for you and vice versa.

Basically you have two possibilities current prices. If you have already activated your account for the shop, you can all prices in the shop area view. At the same time, after each price update you will receive a Mail with the current price list for the most common products in your sector.

Please feel free to give us a call:
Telephone: +49 4101 37676-0
Fax: +49 4101 37676-66

If you have a larger order volume, we can also supply you with price lists in the "Data standard format". Please contact your salesperson if you would like a price list in this format.

Batteries age from the time of production. Particularly deep discharging and the number of charging and final charging processes have an enormous impact on the service life. For these reasons, it is only natural that batteries lose capacity over time. This is reflected in reduced ranges or operating times. To test a battery, it is first fully charged and then the current drawn is measured. This test is very time-consuming. A quick test is not possible to determine the capacity. The necessary test equipment can be purchased from AKKU SYS. Of course, we can also carry out this test for you. Please contact us in advance by telephone.

If you wish to make a complaint about a battery purchased from AKKU SYS, please send us the defective battery together with the warranty claim form and a copy of the invoice. Please note that only fully completed claim forms can be processed by us.

The warranty is based on the existing statutory provisions. The Statutory warranty period amounts to 2 years and begins with the delivery of the battery.

The warranty for the batteries supplied is initially limited to the right to repair or replacement. In the event of incorrect operation and improper use of the goods, the customer shall bear the costs of rectification.

All rechargeable and non-rechargeable batteries purchased from us will be disposed of properly. Please send us the old rechargeable batteries and batteries. 

For larger quantities of lead batteries, we can also collect them from you. Please give us a short call. If you have quantities > 100 kg, a payment is possible. We will be happy to make you a purchase offer.

Yesthat is possible. It is important that it is the same type, with identical voltage and capacity.

The battery acid is fixed in both cases. This means that in the gel battery, the battery acid is thickened by the addition of silica. This gives it a gel-like consistency. 

In an AGM battery, the battery acid is absorbed by a glass fibre mat. AGM stands for "Absorbent Glass Mat", i.e. the acid is absorbed by a glass fibre mat.

Both battery types can therefore be operated regardless of their position, i.e. no acid leaks out, even if the batteries are laid on their side.

People often ask which battery type is better? There is no general answer to this question because it always depends on the application and the requirements. Both types have different strengths and weaknesses.